Using the Manager’s Dashboard
1. Where do I find the Manager’s Dashboard?
“Manager” credentials (which are initially granted by Dynasend) provide accessibility to the “Manage Signatures” dashboard. There are two ways of reaching the manager’s dashboard:
Once logged in, you’ll find the tab at the top of the screen:
2. What features / tools does the Manager’s Dashboard proivde?
Options, found in the left menu, include:
3. How do I add new users?
4. How do I set up my subscription, manage billing, review invoices, etc.?
Click “Create Subscription” or “Manage Billing” in the left menu:
This will open up the billing profile page:
If you would prefer to receive monthly invoices that you can pay by credit-card, ACH transfer, or check, on your own schedule, please email us here and we will set your account up that way (instead of automatically charging the credit card you have on file). NOTE: You will still have to set up your payment profile using a valid credt card, but it will not be charged.
5. What service do you use for payment processing and are they secure?
We utilize Stripe.
Stripe is PCI-DSS compliant: Stripe is certified as a Level 1 Service Provider, which is the highest level of certification for payment processors. Stripe complies with the Payment Card Industry Data Security Standard (PCI-DSS), a set of security standards established by major card brands like Visa, Mastercard, and American Express. This compliance ensures that Stripe maintains a secure environment for handling credit card data.
Stripe uses data encryption: Stripe employs strong encryption methods to safeguard data transmission. All communication between customers, businesses, and Stripe servers is encrypted using industry-standard TLS (Transport Layer Security) encryption. This ensures that sensitive data processed by Stripe, such as credit card details, are securely transmitted over the internet.
Stripe utilizes tokenization: Stripe uses tokenization to enhance security. When a customer makes a payment, their credit card information is replaced with a unique token. This token is used by Stripe for subsequent transactions, eliminating the need to store sensitive card details on the merchant’s servers. As a result, even if a merchant’s systems are compromised, the tokenized data alone is useless to potential attackers.
Stripe employs two-factor authentication (2FA): Stripe offers the option of enabling two-factor authentication for account access. This adds a high degree of security by requiring users to provide a second form of verification, such as a unique code sent to their mobile device, in addition to their regular login credentials.
Stripe ensures fraud prevention: Stripe’s advanced machine learning algorithms detect and prevent fraudulent activities. Using these algorithms, Stripe analyzes various data points, such as transaction patterns, IP addresses, and user behavior, to identify suspicious transactions and mitigate potential risks. Additionally, Stripe provides tools and features that allow businesses to implement customized fraud prevention rules and measures.
Stripe performs security audits and monitoring: Stripe performs regular security audits and assessments to identify and address potential vulnerabilities. The company has a dedicated team of security experts who continuously monitor the platform for any suspicious activities or threats. This proactive approach helps ensure the ongoing security of the payment platform.
Stripe follows compliance and regulatory standards: To guarantee your business’ safety, Stripe adheres to various compliance requirements, including GDPR (General Data Protection Regulation) in Europe and other applicable data protection laws. By complying with these regulations, Stripe ensures the protection of personal data and privacy for its customers.
6. How do I locate the URL for a user’s HTML signature?
7. How do I grant “Manager Credentials” to another user?
Note: If you cannot locate the user’s email address, it is probably because they have not yet “claimed” their signature.
8. The new location I created doesn’t show up - how do I fix this?
There are two parts to creating locations. First you must create it, using the LOCATIONS functionality. Then, after it’s been created, it has to be ATTACHED to your signature program. Here’s the process for attaching your new location:
9. I can’t create a signature for a user because their email address has “already been taken”, but when I search for them, I can’t find them. What can I do?
The scenario here is that you are trying to create a new user and are seeing this message:
but when you search your users for them, they are not found:
In this case, the thing to do is to click the filters (funnel) icon and select “with trashed”:
Then search for them again. It’s likely that you will now see their email address. What you need to do is to RESTORE it by first clicking the circular arrow icon:
and then clicking RESTORE when the “Restore Resource” dialog appears:
10. How do I edit a location?
Navigate to the location you wish to edit as shown here:
After you click the “edit” icon, you will be able to edit the location data. Make your changes and then click the UPDATE LOCATION button found at the bottom of the form.
11. How can I access the various files that Dynasend creates (.VCF / .HTML / .TXT / etc.)?
Click into the USERS screen and click the view icon for the user of interest:
Scroll down to the “Formats” section and click “Show All Fields”:
There you will find links to all of the various files that Dynasend creates for a user’s signature: