Troubleshooting
The following are some of the issues that may occur:
Dynasend does not have the correct super admin listed in the back-end
In the Google Admin settings check the email address listed as the super admin of the domain. If the email is different from the one registered on Dynasend, send the updated address to Dynasend support team.
**Dynasend App is not installed **
The Integration Failed popup appears when there are issues involving app installation.
If the Dynasend App is not installed, a message appears that “The Dynasend app is not installed on Google Workspace”, and will include installation instructions.
App installation can occasionally take several minutes. If you click Sync employees too quickly after installing the app, you may see this popup. In this case, wait a minute or two and then click Sync employees again.
If you continue to get this Integration Failed error, go to CORRECT THIS TO USE THE DYNASEND URL Marketplace and check the app’s installation status. If the app is not installed, try installing it again.
API data access in Google Workspace is not set to Granted
From your Google Admin Console, go to Apps > Google Workspace Marketplace Apps > Apps list and select Dynasend - Email Signature Management for G Suite.
On the page that opens, go to the Data Access section and verify that the status is Granted.
Dynasend is not enabled for all organizational units
From your Google Admin console, go to Apps > Google Workspace Marketplace Apps > Apps list and select Dynasend - Email Signature Management for G Suite.
From the User Access section, click View organizational units and groups. Then, on the page that opens, verify that the App Distribution setting is ON for everyone.
Your link is invalid or expired
Integration links are valid for 24 hours only. If the link has expired or is otherwise invalid, repeat the steps in the section How to integrate Google Workspace above.
You are not the super admin of your domain
For more information about viewing user roles and privileges in your Google Workspace account, see View role assignments & privileges.
Super Admin has changed and now you cannot access your Dynasend account
Every Dynasend for Teams account which is integrated through Google Apps needs to be connected via the Super Admin of the domain. If the Super Admin changes, or is not listed correctly, contact Dynasend support team with the email address of the correct Super Admin and we will update this information for you.
Server-side connection errors
Reconnect and connect your Dynasend connection. See the instructions above.
Double Dynasend signature are displayed
If you see two signatures at the bottom of your email, it’s likely that the user has manually installed a Dynasend signature in the past (copy/paste). To avoid displaying duplicate signatures, remove the copy/paste signature. It’s important to note that Dynasend cannot recognize any manually installed signatures that were applied prior to January 2023, so they cannot be automatically removed or overwritten by the Google Workspace integration.
Error - Signatures are not being injected to emails.
Three links below are to Wisestamp pages - let me know if these need to be created for us.If you receive this error in the Status section on the Google Workspace management page, verify that employees are active, auto-inject is enabled, and signatures have been assigned to them.